Returns & Exchanges

We want you to love your Lo & Sons bag, but if it is not the right fit, we offer easy returns and exchanges on unused items within 30 days of delivery. Please ensure all original tags are attached and the product is in its original packaging.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Select your preferred return method to generate a pre-paid shipping label, which will be sent directly to your email for easy printing.

• 3.
  Pack Your Bag

  Place the unused item back in its original shipping box or a similar protective mailer, ensuring all hardware is wrapped and tags are intact.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number handy; your refund or exchange will be processed within 10-14 business days.