Frequently Asked Questions
Everything you need to know about your next favorite travel companion.
What materials do you use for your bags and accessories?
We prioritize high-quality, sustainable materials including recycled polyester (made from plastic bottles), premium organic cotton canvas, and responsibly sourced leathers to ensure durability and style.
How do I clean and care for my Lo & Sons bag?
For nylon and canvas bags, we recommend spot cleaning with a damp cloth and mild detergent. For leather products, use a high-quality leather conditioner to maintain the texture and prevent drying over time.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that items marked as 'Final Sale' are not eligible for returns or exchanges.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout based on your destination.
Is there a warranty on your products?
Yes, we offer a one-year limited warranty that covers any defects in materials or craftsmanship. This does not cover normal wear and tear or damage caused by misuse.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress until it reaches your doorstep.